REFUNDS, AND CANCELLATIONS

 

1. Refund Policy

We are committed to delivering high-quality education and want you to be satisfied with your enrolment. Our refund policy is as follows:

• Full Refund: You may request a full refund within seven (7) calendar days of the date of your enrolment, provided that you have not accessed more than twenty percent (20%) of the course content;
• No Refund: No refund will be granted after seven (7) calendar days from the date of enrolment, or where more than fifty percent (25%) of the course content has been accessed, whichever occurs first;
• No refund will be issued in respect of any course completed, certificate issued, or where a student has been suspended or terminated for breach of these Terms.

 

To request a refund, you must submit a written request to [email protected] with the subject line “Refund Request” within the applicable timeframe, providing your full name, registered email address, course name, and reason for the refund request. Approved refunds will be processed within ten (10) business days to the original payment method.

2. Cancellations

You may cancel your enrolment at any time by contacting us at [email protected]. Cancellation does not automatically entitle you to a refund; refunds are governed exclusively by the Refund Policy set out in Clause 5.5. Where a cancellation is made after the refund window has expired, you will retain access to the course materials until the end of the current programme cycle, after which access will be revoked.